Important Note: BioHerbly is an affiliate website only. We do not sell products directly, nor do we handle order fulfillment, shipping, or refunds. All products are sold and shipped by third-party merchants. Please read this policy carefully.
1. Affiliate Nature of Our Business
BioHerbly is a participant in affiliate marketing programs. We provide links to products offered by third-party merchants. When you click on these links and make a purchase, you are buying directly from the merchant, not from BioHerbly. Therefore, all refunds, returns, and exchanges must be handled directly with the merchant from whom you made the purchase.
2. Contact the Merchant Directly
If you are not satisfied with your purchase or wish to request a refund, please contact the merchant directly using the contact information provided in your order confirmation email or on the merchant's website. Each merchant has its own refund policy, which you should review before making a purchase.
3. General Refund Guidelines
While refund policies vary by merchant, most reputable merchants typically offer:
- 30-Day Money Back Guarantee: Many merchants offer a full refund within 30 days of purchase
- 60-Day Guarantee: Some merchants extend their guarantee period to 60 days
- Satisfaction Guarantee: Some merchants offer satisfaction-based refunds
Please check the specific refund policy on the product page or merchant's website before purchasing.
4. How to Request a Refund
To request a refund or return:
- Locate your order confirmation email from the merchant
- Contact the merchant's customer support team directly
- Provide your order number and reason for return
- Follow the merchant's specific return instructions
5. Shipping and Restocking Fees
Please note that some merchants may charge shipping and handling fees for returns. Restocking fees may also apply. These fees, if any, will be disclosed in the merchant's refund policy. BioHerbly does not charge any fees for refunds as we are not involved in the transaction.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact the merchant immediately. Most merchants require you to report such issues within 48-72 hours of delivery. Provide photos of the damaged item or description of the issue to facilitate the refund process.
7. Non-Refundable Items
Some merchants may consider the following items non-refundable:
- Opened or used products (for hygiene reasons)
- Products purchased during clearance or flash sales
- Digital products or subscriptions
- Shipping and handling charges
8. Processing Time
Refund processing times vary by merchant. Typically, refunds are processed within 5-10 business days after the returned item is received and inspected. Your bank or payment provider may take additional time to reflect the refund in your account.
9. BioHerbly's Role in Refunds
BioHerbly is not responsible for and cannot process any refunds, returns, or exchanges. We do not have access to your payment information, order details, or shipping information. Our sole role is to connect you with third-party merchants. Any issues regarding your order must be resolved directly with the merchant.
10. Disputes and Chargebacks
If you are unable to resolve a refund issue with the merchant, you may contact your bank or payment provider to initiate a dispute or chargeback. BioHerbly cannot assist with such disputes as we are not a party to the transaction.
11. Questions About This Policy
If you have questions about this refund policy, please contact us at support@bioherbly.com. However, please understand that we cannot process refunds or access your order information. For refund-related matters, you must contact the merchant directly.